On Monday, this week, I had a very unpleasant experience with a thermostat failure that left me stranded at this service station. Past experience has led me to believe that the majority of gas station mechanics are crooks, under-experienced, and just looking to make a dollar any way they can...simply because you're stranded and have no choice but to have them do the repair.
But THIS is NOT that place. This shop and its manager, Jimmy, have restored my faith that there are some honest mechanics out there to legitimately take care of people. I explained the situation and Jimmy personally came over to help me diagnose the problem on my car. His logic in troubleshooting the problem was sound, methodical, and obviously came from experience.
After we figured out what the problem was, he walked me over to the computer, worked up a quote (very reasonable for this repair...the part, fluids, plus one hour labor) and didn't try to sell me unnecessary parts or work. Coming from someone that has worked on performance cars for over a decade and being able to spot BS a mile away, I can't begin to explain how much I appreciate this.
He picked up the phone, ordered the part, and it was less than 15 minutes before the part arrived and they began working on my car. Once the part got there, it was quickly installed and I was back on the road in about an hour. Additionally, the shop was clean, well-organized, and a small waiting room. On the gas station side of the building, there is access to snacks and beverages for those that decide to wait for a repair, as well as a television in the waiting room.
I don't know what stars had to align for me to have such a great experience, but I will say this much...I have a great respect for helpful, honest mechanics. Jimmy and his team are nothing less than just that. I would recommend this shop to anyone in the area, or in unfortunate circumstances.
Thank you very, very much!
I've had several repairs done at Shell Auto Care on Fournace over the past 10 years, and I’ve always been very satisfied with the results. Jimmy has worked on four of my vehicles and repaired a failed brake drum, water pump, full brake job, several tune-ups, and many oil changes & inspections. The work has always been fast, affordable, and reliable and I always recommend his shop to my colleagues who need work done during the work week.
I had the unfortunate luck of having an alternator fail on me as I was passing through Houston over Memorial Day weekend on a Friday night. Fortunately, the tow truck driver recommend Jimmy over at Fournace Shell Auto Care. I left my truck in faith at Fourance, and Jimmy took care of it the next morning. Besides being polite and speedy, he did the work on a Holiday weekend without charging absurd fees like a dealer usually does. Thanks to Jimmy, I was able to continue to my destination with a friend and grab my vehicle on the way back, and the work was impeccable. Highly recommended!